Tresi · account deletion

Delete your account

Two taps in the app, or one email

You can delete your Tresi account and everything in it at any time, without asking us and without explaining why. This page exists so that the instructions are public, and so you can read what deletion actually does before you do it.

In the app

1. Open Tresi and sign in. On iOS, Android, or the web app. Any of them works.
2. Go to Settings and choose "Delete account". It sits next to Sign out. We deliberately did not bury it.
3. Confirm. You will be asked once, plainly. After that it begins immediately.

What happens when you confirm

1. Every signed in session ends immediately, on every device.
2. All syncing stops immediately.
3. A background job then permanently deletes your transactions, receipt records, budgets, funds, rules, categories, connected bank records, devices and email address, and calls Plaid to revoke our access to every institution you had connected.

That job normally finishes within minutes. Our routine encrypted infrastructure backups roll off within 30 days, and no copy of your data survives past that.

What was never there to delete

Your receipt photographs. They are read on your device and never uploaded, so there is nothing on our side to remove. Deleting the app removes them along with everything else stored locally. The same is true of everything in offline mode, which never had a server involved at all.

What we may briefly keep

Only what the law requires us to, such as records of a payment for tax purposes, kept for as long as we are obliged to keep them and used for nothing else.

Cancel your subscription too

Deleting your Tresi account does not cancel a subscription bought through the Apple App Store or Google Play, because those stores own that billing relationship and we cannot end it on your behalf. Cancel it in your Apple or Google account settings as well. If you subscribed directly with us, deleting your account cancels it.

If you cannot open the app

Email rortiz@tresi.app from the address on your account, with "Delete my account" in the subject line. We will verify that the request came from you, delete the account, and confirm it in writing, within 30 days and normally much sooner.

If you want less than deletion

• Disconnect one bank and keep everything else, from inside the app. This revokes our Plaid access to that institution straight away.
• Get a copy of your data before you go. Email us and we will send a machine readable export at no charge.
• Keep using Tresi with no account at all. Offline mode has no server and uploads nothing. Bank sync is what you give up.